At Comfort Zone, we strive to ensure that you have a smooth and satisfying shopping experience. We understand that sometimes you may need to cancel an order. Please read our cancellation policy below:
1. Order Cancellation by Customer
- Before Shipping:
You can cancel your order within 24 hours of placing it or before it is shipped, whichever is earlier. Please contact our support team at karnatakacoir@gmail.com or call us at 96118 23456 with your order details to request a cancellation. - After Shipping:
Once the order is shipped, it cannot be cancelled. However, you may still be eligible for a return after receiving the product. Please refer to our Return Policy for more details.
2. Order Cancellation by Comfort Zone
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock or unavailable.
- Errors in pricing or product information.
- Payment issues or incomplete transactions.
- Suspicious or fraudulent activity.
In such cases, a full refund will be processed to the original payment method within 7-10 business days.
3. Refund for Cancelled Orders
- If your order is cancelled before shipping, the full amount will be refunded to your original payment method.
- Refund processing time may vary based on the payment method and bank.
4. How to Request a Cancellation
To cancel your order, please provide the following details via email or phone:
- Full Name
- Order ID
- Contact Number
- Reason for Cancellation
📧 Email: karnatakacoir@gmail.com
📞 Phone: 96118 23456
Need Help?
If you have any questions regarding our cancellation policy, feel free to reach out to our customer support team. We’re here to help!