At Comfort Zone, we aim to provide you with high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the item under the conditions outlined below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect.
  • You initiate the return request within 7 days of receiving the product.
  • The product is unused, in its original condition, with original packaging, tags, and invoice.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products due to customer handling.
  • Products without original packaging or invoice.
  • Custom-made or personalized items.
  • Clearance or sale items marked as non-returnable.

3. Return Process

To initiate a return:

  1. Contact us at karnatakacoir@gmail.com or 96118 23456 within 7 days of delivery.
  2. Share your Order ID, photos or videos of the product, and the reason for return.
  3. Our team will verify the claim and, if approved, arrange a return pickup or request that you send it to our return address.

4. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged item), return shipping is free.
  • If the return is for any other reason, return shipping charges may be borne by the customer.

5. Refund for Returns

  • After we receive and inspect the returned product, the refund will be processed within 7–10 business days to your original payment method.
  • You will be notified via email or SMS once the refund is processed.

6. Exchange Option

If you prefer, we may also offer product replacement or exchange, subject to availability and eligibility.

7. Contact Us

For any questions or assistance, reach out to us:

📧 Email: karnatakacoir@gmail.com
📞 Phone: 96118 23456
📍 Address: 1st & 2nd Floor, 2370/K2, Madavachar Rd,
Near Nanjumalige Circle, KR Mohalla, Mysuru, Karnataka – 570004